Accessibility Statement

This accessibility statement applies https://rbk.keyivr.co.uk

This website is run by NSL. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you can’t access parts of this Website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• communications@marstonholdings.co.uk

We’ll consider your request and get back to you.

(Marston Holdings is the Parent company to NSL which provides services to the Royal Borough of Kingston Upon Thames council.)

Reporting Accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: communications@marstonholdings.co.uk

(Marston Holdings is the Parent company to NSL which provides services to the Royal Borough of Kingston Upon Thames council.)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NSL is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 02/09/2020. It was last reviewed 13/09/2020

This website was last tested on 01/09/2020. The test was carried out by NSL using WAVE Web Accessibility Evaluation Tool, Lip Surf and NVDA.

We tested all pages of the website.